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Our Policy

At Lachoos, customer satisfaction is our top priority. If you’re not fully satisfied with your purchase, we’re here to help.

  • (1) RETURN ELIGIBILITY
    • Return requests must be raised within 7 days of delivery.
    • Items must be unused, unwashed, with tags intact and original packaging.
    • Products like innerwear, socks, and customized garments are non-returnable.
  • (2) RETURN PROCESS

    Contact customer support at [support@lachoos.com] or via [phone : 00000].Our team will guide you on the pickup or courier process.

  • (3) REFUND TIMELINE

    Once we receive and inspect the returned item, we’ll notify you. Refunds are issued within 7–10 working days via the original payment method.

  • (4) EXCHANGE POLICY

    We offer size or color exchange subject to stock availability. Exchange pickup and re-shipping are free for the first request.

  • (5) CANCELLATION POLICY

    Orders can be canceled before dispatch by contacting support. If already shipped, standard return policies apply.